Terms of Service

1. Acceptance of the terms

These Terms of Service ("Terms") govern your access to and use of Lumora (the "Service"), a SaaS AI receptionist and appointment management platform. By creating an account or using the Service in any way, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Service.

2. Description of the Lumora service

Lumora is an AI receptionist and appointment management system designed for businesses such as salons, dental and aesthetic clinics, private medical clinics, and other small service providers. The Service enables automated responses to customer inquiries, collection of booking information, appointment management, and integration with external services such as calendars and communication channels.

3. User accounts

To use the Service you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate and complete information when creating your account and to keep it up to date.

4. Connecting third-party services

The Service may allow you to connect third-party services such as Google Calendar to enable calendar synchronization and scheduling functionality. Connecting a third-party service is voluntary and subject to that provider's own terms and permissions. You are responsible for ensuring that you have the right to connect and use the data from any third-party service you integrate with Lumora. You may disconnect a third-party service or revoke access at any time.

5. User responsibilities

You are responsible for the accuracy and lawfulness of the information you enter into the Service, including business details, services, prices, working hours, and availability. You agree to:

• provide accurate, complete, and up-to-date information about your business;
• use the Service only for lawful and legitimate business purposes;
• comply with applicable data protection and privacy laws;
• respect the rights of customers and other users;
• ensure you have the right to use any data you provide or collect through the Service.

6. Authorized and prohibited use

You may use the Service only for its intended business purpose. You agree not to:

• use the Service for any illegal, deceptive, or harmful purpose;
• send unauthorized mass messages or spam through the Service;
• attempt to access data belonging to another business or user;
• interfere with or disrupt the Service or its security;
• reverse engineer, copy, or redistribute the Service without permission.

7. Appointment and scheduling functionality

Lumora helps collect and manage appointment requests through AI conversations, a public booking page, or connected communication channels. Actual confirmation of an appointment depends on your configuration (automatic confirmation or manual approval). While Lumora strives to present availability accurately, the final responsibility for confirming, changing, or canceling appointments rests with the business.

8. AI-generated responses and limitations

Lumora uses artificial intelligence to analyze messages and generate responses based on the information you provide about your business. AI-generated responses may contain errors or inaccuracies. Lumora does not provide medical diagnoses, treatment recommendations, or professional advice, and does not replace the judgment of qualified staff. For sensitive or urgent matters, the Service may direct users to contact an appropriate professional.

9. Responsibility for your configuration

Businesses and users remain responsible for reviewing and maintaining the accuracy of their business information, availability, services, prices, and other configuration within the Service. Lumora relies on this configuration to generate responses and manage appointments, and is not liable for consequences of inaccurate or outdated configuration provided by the user.

10. Service availability and changes

Lumora strives to maintain the availability and reliability of the Service, but does not guarantee that the Service will always be available, uninterrupted, or free of errors. Lumora may update, modify, or discontinue features of the Service at any time. We may also update these Terms from time to time; continued use of the Service after changes constitutes acceptance of the revised Terms.

11. Limitation of liability

To the maximum extent permitted by law, Lumora is not liable for any direct, indirect, incidental, or consequential damages arising from the use of, or inability to use, the Service. Lumora's aggregate liability is limited to the amount you paid for the Service in the preceding 30 days, except where prohibited by law.

12. Intellectual property

All rights to Lumora, including software, design, text, branding, and documentation, belong to Lumora. You receive a limited, non-transferable right to use the Service in accordance with these Terms. You may not copy, modify, distribute, or otherwise exploit elements of Lumora without prior written permission.

13. Termination

You may stop using the Service at any time. Lumora may limit, suspend, or terminate access for any user who breaches these Terms or threatens the security or functionality of the Service. Upon termination, some data may be retained in accordance with the Privacy Policy and applicable legal obligations.

14. Contact

For any question regarding these Terms, contact Lumora at: reception.lumora@gmail.com